Refund Policy - DwaNa

Refund Policy

1. Eligibility for Refund

• Refunds are available for orders that are not delivered.
• Refunds may apply if you receive the wrong medication or damaged packaging.
• Refunds are not available for correctly delivered prescription medications due to health and safety regulations.

2. Refund Request Process

• Contact support through the app or email within 24 hours of delivery.
• Provide order details and a clear explanation of the issue.
• Photos may be requested for damaged or incorrect items.

3. Refund Approval

• Our team will review your request within 2–5 business days.
• If approved, the refund will be issued via the original payment method.

4. Non-Refundable Cases

• Change of mind after the order is processed.
• Incorrect order due to wrong information provided by the user.
• Delay caused by uncontrollable events (e.g., traffic, weather).

5. Contact

If you have any questions about our refund policy, please contact our support team through the app or by email.