Privacy Policy

Last Updated: May 15, 2025

This Privacy Policy (“Policy”) describes how Dwaya (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you use our mobile application Dwaya, an online healthcare and medicine delivery platform. By downloading, installing, or using Dwaya, you agree to the collection and use of information in accordance with this Policy.

We are committed to protecting your privacy and ensuring compliance with applicable data protection laws, including the GDPR, CCPA, and relevant local regulations.

1. Information We Collect
1.1 Information You Provide

Account Information: Name, email address, phone number, and password when creating an account.

Medical & Prescription Details: Uploaded prescriptions and health-related information required for order fulfillment.

Delivery Details: Saved addresses such as home, work, or hospital.

Payment Information: Payment method details handled securely via trusted gateways (e.g., Razorpay, PayU, Stripe, or others).

Support Communication: Information shared when you contact customer support or send feedback.

1.2 Information Collected Automatically

Location Data: With your permission, we collect your location to show nearby pharmacies and enable delivery tracking (using Google Maps API).

Device Data: Device type, operating system, device ID, IP address, and app version.

Usage Data: Products searched or viewed, order history, time spent on app, and preferences (via Firebase Analytics).

Device Permissions: Access to camera (for prescription uploads), storage (for caching), and notifications (for order updates).

2. How We Use Your Information

We use your personal information to:

Create and manage your account.

Process and deliver your medicine orders.

Verify prescriptions (as required by law).

Communicate order status, delivery updates, and invoices.

Provide customer support and resolve complaints.

Analyze app performance and user behavior to improve features.

Send marketing promotions and personalized offers (if you opt-in).

Ensure fraud prevention, data security, and compliance with legal obligations.

3. Sharing of Information

We do not sell your personal data. However, we may share information with:

Delivery Partners: To deliver your medicines and health products.

Pharmacy Vendors / Licensed Distributors: For prescription verification and order fulfillment.

Payment Gateways: For secure payment processing.

Cloud & Analytics Services: Firebase, Google Analytics, and hosting providers.

Law Enforcement / Legal Authorities: When required by law or to prevent fraud or misuse.

4. Data Retention

We retain personal data only as long as necessary for legitimate business or legal purposes, such as maintaining records of transactions or prescription history.
Once the data is no longer needed, it is securely deleted or anonymized.

5. Cookies and Tracking

Dwaya uses cookies and similar technologies to enhance performance, remember preferences, and improve user experience. You can manage or disable cookies through your device settings, though some features may not function properly without them.

6. Data Security

We employ advanced security measures including:

End-to-end encryption of sensitive data.

Secure servers and firewalls.

Limited internal access to user information.

Regular security audits and compliance checks.

Despite our efforts, no system is 100% secure; however, we take all reasonable precautions to safeguard your data.

7. Your Rights

Depending on your jurisdiction, you may have rights to:

Access or correct your personal data.

Request deletion of your data (“Right to be forgotten”).

Withdraw consent for marketing.

Request data portability.

You can exercise these rights by contacting us at support@dwaya.com
.

8. Children’s Privacy

Dwaya is intended for users 18 years and above. We do not knowingly collect personal data from children under 13. If you believe your child has shared data with us, contact us immediately for removal.

9. International Data Transfers

Your data may be processed in countries other than your residence. We use contractual and technical safeguards to ensure your data remains protected during international transfers.

10. Account Deletion

You can delete your Dwaya account anytime by:

Going to Settings → Delete My Account, or

Emailing us at support@dwaya.com
.

Upon deletion:

All personal data will be erased from active systems.

Legal and transaction records may be retained as required by law.

Deletion requests are processed within 7 business days.

11. Updates to This Policy

We may revise this Privacy Policy periodically. Updates will be posted within the app and indicated by an updated “Last Updated” date. Continued use of the app means you accept the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

📧 Email: support@dwaya.com